Frequently Asked Questions

Have some questions about our services, our company or the design process itself? Here are some of the more frequent questions we get asked. Click the TITLE BOXES to expand the answers. If you can’t find the answer you’re looking for, you can always get in touch via email.

After wе send уоu thе initial designs, we will wait fоr аn uрdаtе frоm уоu аѕ tо hоw уоu would like tо proceed with revising the presented соnсерtѕ, or уоu саn орt tо аррrоvе it too іf you want nо сhаngеѕ made аnd hаvе рісkеd a wіnnеr in the соnсерtѕ рrеѕеntеd.Scope оf wоrk оn revisions vаrу. Sоmе сlіеntѕ аѕk tо twеаk соlоrѕ, fоntѕ аnd lауоut. Sometimes, оr еvеn combine thе tор hаlf оf оnе соnсерt wіth thе bottom half оf аnоthеr. Whаtеvеr thе rеvіѕіоn, bіg or ѕmаll, wе will rеvіѕе until іt’ѕ аbѕоlutеlу реrfесt for уоu.

We deliver final files by email, google drive or dropbox. Hence it is very important that you provide correct email address while ordering our service. You can always get in touch with us with your order ID in case of any issues.

You’ll receive approved file in following formats: AI, EPS, PDF, PSD, JPG and transparent JPG. If you need the files in another formats/size then please let us know and we would be happy to provide you the files at no extra cost.

You will be able to use your files in designing any print materials, desktop publishing and on Web sites. For example you can use your logo on mouse pads, coffee cups, sticky notes, pens, t-shirts etc.

As you’ll not be using more than one concept so you won’t really require files for multiple mockups. However in case if you are not able to decide between few mockups then we can provide final files for additional mockups at just $25 USD/mockup.

Yes. We have completed design projects for companies around the globe, and often work with clients from the USA, Canada, Germany, and many other countries. We accept payment via 2Checkout payment gateway which allows anyone to order our service using their credit/debit cards.

Absolutely. You will retain the copyright for the designed logos. This will allow you to use the logo wherever and whenever you see fit. We do ask for the right to display the logo in our work portfolio for advertising purposes. This enables us to showcase our previous work and give our business more exposure.

If you are unhappy with the designs and revisions we produce, or even if you need to cancel your order before it has been completed, we will provide a full refund. We will not deduct any fees, even if work has been completed.

Let’s Work Together

If you want great design, at great prices, you can now outsource most design jobs at CREATIVE LADS, meaning that the graphic design process is now faster, more affordable, and more reliable than ever. We look forward working with you.